Clients' Rights & Responsibilities

Thank you for choosing Galaxy Brain and Therapy Center for your therapy needs. As a client receiving services at Galaxy Brain and Therapy Center, we want you to be aware of the rights and responsibilities you have as a client early in your therapeutic journey. These rights include, among others, respectful and considerate treatment, active involvement in decisions about your care, privacy of your mental health information, and the ability to designate individuals who can participate in your therapeutic process.

Galaxy Brain and Therapy Center is committed to fostering a diverse and inclusive environment. We do not tolerate harassment, discrimination, or abusive behavior. Our staff is not assigned to clients based on factors such as race, color, national origin, age, marital status, gender, sexual orientation, gender identity, expression, disability, religion, height, weight, or veteran status. Preferences based on stereotyped characterizations will not be honored, though accommodations may be made for legitimate concerns related to bodily privacy.

Galaxy Brain and Therapy Center values clients and their families as the focal point of health care.

Access to Respectful Care

Therapists listen to and honor client and family perspectives and choices. Client and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of therapy.

You will receive the necessary care regardless of your:

  • Race

  • Gender identity and gender expression

  • Color

  • Religion or creed

  • National origin or ancestry

  • Age

  • Marital status

  • Sexual orientation

  • Disability

  • Height or weight

  • Veteran status

Client Rights

As a client at Galaxy Brain and Therapy Center, you have the right to:

  • Receive reasonable accommodations if you have special needs.

  • Receive reasonable accommodations for your religious practices.

  • Receive considerate and respectful care in a supportive environment.

  • Give or refuse consent for recordings, photographs, films, or other images unless for identification, diagnosis, or treatment.

  • Speak alone with anyone you wish during therapy sessions unless your therapist determines it is not in your best interest.

  • Accept or refuse visits from anyone you choose, with the right to withdraw consent to visitation at any time. If the client is a minor, parents or legal guardians hold this right.

  • Receive proper assessment and management of emotional well-being.

  • Be free from unnecessary restraint or seclusion.

  • Be free from coercion, unwarranted discipline, or retaliation by staff.

  • Be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation.

  • Privacy.

Involvement in Care Decisions

Galaxy Brain and Therapy Center clients and families are encouraged to actively participate in their health care and decision-making. Clients can:

  • Have a family member or other representative notified of their participation in therapy.

  • Receive information about their diagnosis, mental health status, condition, treatment, prognosis, and unanticipated outcomes of care.

  • Know who is providing their therapy and their professional titles.

  • Receive education about coping strategies, therapeutic approaches, and self-care practices.

  • Be involved in the planning, completion, and review of their plan of care.

  • Receive the information needed to consent to treatment, including potential risks and benefits.

  • Refuse treatment to the extent permitted by law.

  • Participate in health care decisions and be provided information on advance directives.

Client Responsibilities

As a client, you have the responsibility to:

  • Follow the rules involving therapy sessions and conduct.

  • Provide an accurate health history.

  • Share information about all treatments and interventions you are receiving.

  • Follow the suggestions and advice your therapist prescribes.

  • Respect the rights and privacy of other clients and Galaxy Brain and Therapy Center personnel and property.

  • Provide information about difficulties you may be experiencing in your health care.

  • Clearly communicate your understanding of your plan of care and follow recommended actions.

  • Make and attend appointments on time, or notify in advance if unable to do so.

  • Meet any financial obligations agreed upon with the therapy center, providing accurate payment information and addressing billing concerns promptly.